Last Updated: June 09. 2025
Effective Date: January 01, 2025
Impctrs Management Group ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way (collectively, our "Services").
BY USING OUR SERVICES, YOU CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES.
1. INFORMATION WE COLLECT
1.1 Personal Information You Provide Directly
We collect information you voluntarily provide to us, including:
Account Information:
• Full name and contact information (email, phone, address)
• Username and password
• Profile information and preferences
• Payment and billing information
• Tax identification numbers (if applicable)
Communication Information:
• Messages, emails, and correspondence with us
• Customer service inquiries and support tickets
• Feedback, surveys, and testimonials
• Marketing preferences and subscriptions
Business Information:
• Company name and business details
• Professional background and experience
• Business goals and objectives
• Industry and market information
Transaction Information:
• Purchase history and transaction records
• Payment method details
• Billing and shipping addresses
• Invoice and receipt information
1.2 Information We Collect Automatically
When you use our Services, we automatically collect certain information:
Device Information:
• IP address and device identifiers
• Browser type and version
• Operating system and device specifications
• Screen resolution and display settings
• Time zone and language preferences
Usage Information:
• Pages viewed and time spent on our website
• Click-through rates and navigation patterns
• Search queries and interactions
• Features used and frequency of use
• Session duration and activity logs
Location Information:
• General geographic location based on IP address
• Precise location data (only with your consent)
• Time zone information
Technical Information:
• Log files and server data
• Error reports and diagnostic information
• Performance metrics and analytics data
• Security-related information
1.3 Information from Third Parties
We may receive information about you from third-party sources:
Social Media Platforms:
• Profile information from social login services
• Public posts and interactions (if you connect accounts)
• Friend lists and social connections
Business Partners:
• Lead generation services
• Marketing and advertising partners
• Professional networking platforms
• Industry databases and directories
Data Brokers and Analytics Providers:
• Demographic and interest data
• Market research information
• Behavioral analytics and insights
Public Sources:
• Publicly available information online
• Professional directories and websites
• News articles and press releases
• Government and regulatory filings
1.4 Cookies and Tracking Technologies
We use various tracking technologies:
Cookies:
• Essential cookies for website functionality
• Performance cookies for analytics
• Functional cookies for user preferences
• Targeting cookies for advertising
Other Technologies:
• Web beacons and pixel tags
• Local storage and session storage
• Software development kits (SDKs)
• Server logs and analytics tools
2. HOW WE USE YOUR INFORMATION
2.1 Primary Purposes
We use your personal information for:
Service Provision:
• Creating and managing your account
• Providing requested services and features
• Processing transactions and payments
• Delivering customer support and assistance
• Personalizing your user experience
Communication:
• Responding to inquiries and requests
• Sending service-related notifications
• Providing updates about our services
• Delivering marketing communications (with consent)
• Conducting surveys and research
Business Operations:
• Analyzing usage patterns and trends
• Improving our services and website
• Developing new products and features
• Conducting market research and analysis
• Managing business relationships
Legal and Security:
• Complying with legal obligations
• Preventing fraud and security threats
• Enforcing our terms and policies
• Protecting our rights and interests
• Responding to legal requests
2.2 Marketing and Advertising
With your consent, we may use your information for:
• Targeted advertising and promotions
• Email marketing campaigns
• Social media advertising
• Content personalization
• Market segmentation and analysis
You can opt out of marketing communications at any time using the unsubscribe link in emails or by contacting us directly.
2.3 Analytics and Improvement
We use aggregated and anonymized data to:
• Monitor website performance and usage
• Identify trends and patterns
• Improve user experience
• Develop new features and services
• Conduct A/B testing and optimization
3. HOW WE SHARE YOUR INFORMATION
3.1 Service Providers and Business Partners
We may share your information with trusted third parties who assist us in:
Technology Services:
• Cloud hosting and data storage providers
• Payment processing companies
• Email and communication platforms
• Analytics and tracking services
• Security and fraud prevention services
Professional Services:
• Legal and accounting firms
• Marketing and advertising agencies
• Customer service providers
• Consultants and contractors
Business Partners:
• Joint venture partners
• Affiliate and referral partners
• Integration and API partners
• Resellers and distributors
3.2 Legal Requirements and Protection
We may disclose your information when required by law or to:
• Comply with legal processes and court orders
• Respond to government requests and investigations
• Protect our rights, property, and safety
• Prevent fraud and illegal activities
• Enforce our terms and policies
3.3 Business Transactions
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such transaction and any changes to this Privacy Policy.
3.4 Consent-Based Sharing
We may share your information with third parties when you provide explicit consent, such as:
• Social media sharing features
• Third-party integrations you authorize
• Research studies you agree to participate in
• Marketing partnerships you opt into
4. DATA RETENTION
4.1 Retention Periods
We retain your personal information for as long as necessary to:
• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Pursue legitimate business interests
Specific Retention Periods:
• Account information: Until account deletion plus 7 years
• Transaction records: 7 years from transaction date
• Communication records: 3 years from last contact
• Marketing data: Until opt-out or 2 years of inactivity
• Analytics data: 26 months in aggregated form
4.2 Data Deletion
Upon account termination or data deletion request, we will:
• Delete or anonymize your personal information
• Retain only what is legally required
• Notify third parties to delete shared data
• Provide confirmation of deletion when possible
5. DATA SECURITY
5.1 Security Measures
We implement comprehensive security measures including:
Technical Safeguards:
• Encryption of data in transit and at rest
• Secure socket layer (SSL) certificates
• Multi-factor authentication systems
• Regular security audits and testing
• Intrusion detection and prevention systems
Administrative Safeguards:
• Employee training on data protection
• Access controls and authorization procedures
• Background checks for personnel
• Incident response and breach protocols
• Regular policy reviews and updates
Physical Safeguards:
• Secure data center facilities
• Restricted access to equipment
• Environmental controls and monitoring
• Backup and disaster recovery systems
5.2 Data Breach Response
In the event of a data breach, we will:
• Investigate and contain the breach immediately
• Assess the risk to affected individuals
• Notify authorities within 72 hours (where required)
• Inform affected users without undue delay
• Take steps to prevent future breaches
6. INTERNATIONAL DATA TRANSFERS
6.1 Cross-Border Transfers
Your information may be transferred to and processed in countries outside your residence, including the United States. We ensure adequate protection through:
• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct
• Binding corporate rules
6.2 EU-US Data Transfers
For transfers from the European Union to the United States, we rely on:
• EU-US Data Privacy Framework (when applicable)
• Standard contractual clauses approved by the European Commission
• Other legally recognized transfer mechanisms
7. YOUR PRIVACY RIGHTS
7.1 General Rights
Depending on your location, you may have the following rights:
Access and Portability:
• Request access to your personal information
• Receive a copy of your data in a portable format
• Obtain information about how we process your data
Correction and Updates:
• Correct inaccurate or incomplete information
• Update your account and profile information
• Request verification of data accuracy
Deletion and Erasure:
• Request deletion of your personal information
• Exercise "right to be forgotten" (where applicable)
• Request anonymization of your data
Restriction and Objection:
• Restrict certain processing activities
• Object to processing based on legitimate interests
• Opt out of direct marketing communications
7.2 California Privacy Rights (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act:
Right to Know:
• Categories of personal information collected
• Sources of personal information
• Business purposes for collection
• Categories of third parties who receive information
Right to Delete:
• Request deletion of personal information
• Exceptions for legal compliance and business operations
Right to Opt-Out:
• Opt out of sale of personal information
• Opt out of targeted advertising
• Limit use of sensitive personal information
Non-Discrimination:
• Equal service and pricing regardless of privacy choices
• Possible incentive programs for data sharing
7.3 European Union Rights (GDPR)
EU residents have specific rights under the General Data Protection Regulation:
Legal Basis for Processing:
• Consent for marketing and optional features
• Contract performance for service provision
• Legitimate interests for business operations
• Legal compliance for regulatory requirements
Additional Rights:
• Data portability in machine-readable format
• Right to object to automated decision-making
• Right to lodge complaints with supervisory authorities
• Right to withdraw consent at any time
7.4 How to Exercise Your Rights
To exercise your privacy rights:
1. Submit a request through our privacy portal: [Insert URL]
2. Email us at: [Insert Privacy Email]
3. Call our privacy hotline: [Insert Phone Number]
4. Mail written requests to our address below
We will respond to your request within the timeframe required by applicable law (typically 30-45 days).
8. CHILDREN'S PRIVACY
8.1 Age Restrictions
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
8.2 Parental Controls
If you are a parent or guardian:
• You may review and request deletion of your child's information
• You may refuse to permit further collection of your child's information
• You can contact us to exercise these rights
8.3 Verification and Deletion
If we become aware that we have collected personal information from a child under 13 without parental consent, we will:
• Delete the information immediately
• Terminate the child's account
• Implement additional safeguards to prevent recurrence
9. THIRD-PARTY SERVICES
9.1 Third-Party Links
Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.
9.2 Social Media Integration
If you connect your social media accounts to our Services:
• We may access information from your social media profiles
• Your interactions may be shared with your social networks
• You can disconnect these integrations at any time
9.3 Third-Party Analytics
We use third-party analytics services including:
• Google Analytics
• Facebook Analytics
• [Other analytics services you use]
These services may collect information about your use of our Services and other websites.
10. UPDATES TO THIS PRIVACY POLICY
10.1 Policy Changes
We may update this Privacy Policy from time to time to reflect:
• Changes in our practices
• New legal requirements
• Technology updates
• Business developments
10.2 Notification of Changes
We will notify you of material changes through:
• Email notification to your registered address
• Prominent notice on our website
• In-app notifications (where applicable)
• Update to the "Last Updated" date above
10.3 Continued Use
Your continued use of our Services after policy changes constitutes acceptance of the updated Privacy Policy.
11. CONTACT INFORMATION
11.1 Privacy Officer
For privacy-related questions or concerns, contact our Privacy Officer:
Privacy Officer
Impctrs Management Group
830 N John Young Parkway
Kissimmee, Florida 34741
Email: [email protected]
Phone: (888) 429-5094
11.2 Data Protection Officer (EU)
For EU residents, contact our Data Protection Officer:
Data Protection Officer
Email: [email protected]
11.3 Supervisory Authorities
EU residents have the right to lodge complaints with their local supervisory authority. A list of EU supervisory authorities is available at: https://edpb.europa.eu/about-edpb/board/members_en
11.4 Business Hours and Response Times
Privacy Inquiry Response Times:
• General inquiries: 5 business days
• Data subject requests: 30 days (45 days for complex requests)
• Urgent security matters: 24 hours
Business Hours:
8:00 AM EST – 5:00 PM EST | Monday – Thursday
12. DEFINITIONS
Personal Information: Information that identifies, relates to, or could reasonably be linked with you or your household.
Processing: Any operation performed on personal information, including collection, use, storage, and disclosure.
Sensitive Personal Information: Information requiring special protection, including financial data, health information, and biometric data.
De-identified Information: Information that cannot reasonably be used to identify you.
Aggregate Information: Information about groups or categories of users that does not identify any individual.
© 2025 Impctrs Management Group. All rights reserved.
This Privacy Policy is effective as of January 01, 2025, and was last updated June 09, 2025.
Document Version: 1.0
Next Scheduled Review: January 01, 2026 - typically 12 months from the effective date