TRAINING AND DEVELOPMENT POLICY

1. INTRODUCTION AND SCOPE

1.1 Purpose

This Training and Development Policy ("Policy") governs all educational services, training programs, workshops, seminars, courses, and related activities offered by Impctrs Management Group ("Company," "we," "us," or "our"). This Policy applies to all participants ("Participants," "you," or "your") in our training and development programs.

1.2 Agreement Formation

This Policy constitutes a legally binding agreement between Impctrs Management Group, located at [Your Complete Business Address], and each Participant. By registering for, attending, or participating in any training program, you acknowledge that you have read, understood, and agree to be bound by this Policy.

1.3 Relationship to Other Agreements

This Policy supplements and works in conjunction with our:

• Terms and Conditions

• Privacy Policy

• Website Disclaimer

• Any specific program agreements or addenda

In case of conflict, the most restrictive provision shall apply.

2. REGISTRATION AND ENROLLMENT

2.1 Registration Requirements

To participate in our training programs, you must:

• Complete the full registration process through our designated channels

• Provide accurate, complete, and current information

• Meet all program prerequisites and eligibility requirements

• Accept all terms and conditions associated with the specific program

• Make full payment as required before program commencement

2.2 Eligibility and Prerequisites

Age Requirements:

• Participants must be at least 18 years old unless otherwise specified

• Minors (under 18) require written parental or guardian consent

• Age verification may be required for certain programs

Professional Requirements:

• Some programs may require specific professional experience or qualifications

• Educational prerequisites may apply for advanced programs

• Industry certifications may be required for specialized training

Technical Requirements:

• Participants must have access to the required technology and equipment

• Minimum internet speed and device specifications may apply

• Software installation and setup may be required prior to program start

2.3 Registration Acceptance

We reserve the right to:

• Accept or reject any registration application for any reason

• Require additional documentation or verification

• Limit enrollment numbers for program quality and effectiveness

• Cancel programs due to insufficient enrollment

• Transfer participants to alternative programs when necessary

2.4 Waiting Lists and Transfers

• Participants may be placed on waiting lists for fully enrolled programs

• Transfer requests between programs must be submitted in writing

• Transfers are subject to availability and may incur additional fees

• Transfer deadlines apply and vary by program type

3. PAYMENT TERMS AND POLICIES

3.1 Payment Requirements

Full Payment Due:

• Complete payment is required before program commencement

• Payment must be received through approved payment methods only

• Corporate payment arrangements require pre-approval and credit verification

• Installment plans may be available for select programs with approval

o INSTALLMENT PAYMENT ENFORCEMENT: For participants paying in installments, ANY MISSED PAYMENT will result in IMMEDIATE REMOVAL from the program and suspension of all access to materials and resources until the outstanding payment is settled in full. No partial access or grace periods will be provided for missed installment payments.

Payment Methods:

• Credit cards (Visa, MasterCard, American Express, Discover)

• Electronic bank transfers and wire transfers

• Corporate purchase orders (pre-approved accounts only)

• Check payments (with advance approval only)

3.2 Pricing and Fees

Program Fees:

• All fees are stated in U.S. dollars unless otherwise specified

• Prices include program materials and standard resources

• Additional fees may apply for optional services or materials

• Group discounts and corporate rates available upon request

Additional Costs:

• Travel, accommodation, and meal expenses (for in-person programs)

• Optional certification or continuing education credits

• Replacement materials or additional resources

• Technology requirements or software licenses

3.3 Tax Obligations

• All prices are exclusive of applicable taxes

• Participants are responsible for all federal, state, and local taxes

• International participants responsible for customs duties and foreign taxes

• Tax receipts and documentation provided upon request

4. REFUND AND CANCELLATION POLICY

4.1 No Refund Policy

General No Refund Rule: Impctrs Management Group maintains a strict No Refund Policy for all training programs. Once registration is complete and payment is received, no refunds will be provided under any circumstances, including but not limited to:

• Participant's inability to attend

• Personal emergencies or scheduling conflicts

• Dissatisfaction with program content or delivery

• Technical difficulties or connectivity issues

• Changes in personal or professional circumstances

4.2 Rationale for No Refund Policy

Our No Refund Policy exists because:

• Registration reserves limited seats and resources

• Program preparation and material costs are incurred immediately

• Instructor scheduling and venue arrangements are finalized

• Administrative and processing costs are non-recoverable

• Program integrity requires committed participation

4.3 Limited Exceptions

Refunds may be considered ONLY in the following exceptional circumstances:

• Program cancellation by Impctrs Management Group

• Instructor illness or emergency preventing program delivery

• Force majeure events preventing program completion

• Technical failures on our part preventing program access

4.4 Company-Initiated Cancellations

If we cancel a program:

• Participants will receive full refund of program fees

• Additional expenses (travel, accommodation) are not covered

• Alternative program dates will be offered when possible

• Credit toward future programs may be provided as an option

4.5 Transfer and Credit Options

In lieu of refunds, we may offer:

• One-time transfer to a future program (subject to availability)

• Program credit valid for 12 months from original program date

• Corporate account credits for organizational participants

• Partial credit toward upgraded or extended programs

5. ATTENDANCE AND PARTICIPATION REQUIREMENTS

5.1 Attendance Obligations

Mandatory Attendance:

• Participants must attend all scheduled sessions and activities

• Punctual arrival and full participation throughout each session

• Advance notification required for any anticipated delays

• Make-up sessions are not available for missed content

Participation Standards:

• Active engagement in discussions, exercises, and group activities

• Professional and respectful conduct toward instructors and fellow participants

• Completion of assignments, assessments, and practical exercises

• Adherence to program schedules and deadlines

5.2 Conduct and Behavior Standards

Professional Conduct:

• Respectful and courteous behavior toward all participants and staff

• Professional dress code and appearance standards

• Appropriate language and communication at all times

• Collaborative and supportive attitude toward fellow participants

Prohibited Behaviors:

• Disruptive, disrespectful, or inappropriate conduct

• Harassment, discrimination, or intimidation of any kind

• Use of offensive language or inappropriate content

• Violation of confidentiality or non-disclosure agreements

• Recording, photographing, or sharing content without permission

5.3 Technology and Equipment Requirements

Technical Responsibilities:

• Ensuring reliable internet connection and appropriate devices

• Installing required software and applications before program start

• Maintaining backup connection options for virtual programs

• Troubleshooting basic technical issues independently

Equipment Standards:

• Computer or device capable of running required software

• High-quality audio and video capabilities for virtual sessions

• Quiet, professional environment for online participation

• Backup power and internet solutions for extended programs

5.4 Consequences of Non-Compliance

Failure to meet attendance or conduct requirements may result in:

• Verbal or written warnings

• Removal from the program without refund

• Prohibition from future program participation

• Forfeiture of completion certificates or credentials

• Legal action for breach of agreement

6. COURSE MATERIALS AND INTELLECTUAL PROPERTY

6.1 Ownership of Materials

Company Intellectual Property: All training materials, content, and resources provided are the exclusive intellectual property of Impctrs Management Group, including but not limited to:

• Written materials, handbooks, and guides

• Presentations, slides, and visual content

• Video and audio recordings

• Software, applications, and digital tools

• Methodologies, frameworks, and proprietary systems

• Trademarks, logos, and branding elements

6.2 ACCESS DURATION AND LIMITATIONS

NO LIFETIME ACCESS POLICY: Impctrs Management Group does NOT provide lifetime access to any educational services, training programs, workshops, seminars, courses, or related activities. All access is time-limited and expires according to the specific terms of each individual program.

ACCESS DURATION SPECIFICATIONS: Post-program access duration varies by program and will be clearly specified for each offering. Access periods may include:

• 7 days after program completion

• 3 months after program completion

• 6 months after program completion

• 12 months after program completion

• No post-program access (live-only programs)

The specific access duration for each program will be clearly communicated during registration and confirmed in program m

materials. Once the specified access period expires, all access to program materials, platforms, and resources will be permanently terminated

.

6.3 License Grant to Participants

Limited Personal Use License: Participants are granted a limited, non-exclusive, non-transferable license to use provided materials solely for:

• Personal reference and implementation

• Internal business use within participant's organization

• Non-commercial educational purposes

• Review and reinforcement of program content

LICENSE DURATION LIMITATIONS: This license is valid only during the program period and any specified post-program access duration. Upon expiration of the access period, all license rights terminate automatically, and participants must cease all use of materials unless separately licensed.

6.4 Restrictions on Use

Prohibited Activities: Participants may NOT:

• Reproduce, copy, or distribute materials to third parties

• Modify, adapt, or create derivative works from materials

• Use materials for commercial training or educational purposes

• Share materials through digital platforms or social media

• Reverse engineer proprietary methodologies or systems

• Remove copyright notices or proprietary markings

• Access or attempt to access materials after the specified access period expires

• Share login credentials or provide access to unauthorized individuals

6.5 Participant-Created Content

Ownership and Rights:

• Participants retain ownership of their original work and contributions

• Company receives a royalty-free license to use participant contributions for program improvement

• Participant testimonials and feedback may be used for marketing purposes

• Case studies and examples shared by participants may be incorporated into future programs

6.6 Third-Party Materials

External Content:

• Third-party materials used under license for educational purposes only

• Participants must comply with third-party terms and conditions

• No rights granted to third-party intellectual property beyond program use

• Additional licensing required for commercial use of third-party content

6.7 ACCESS TERMINATION AND ENFORCEMENT

AUTOMATIC ACCESS TERMINATION: Access to all program materials, platforms, and resources will automatically terminate at the end of the specified access period without further notice. Technical measures will be implemented to enforce these limitations.

ENFORCEMENT ACTIONS: Violation of access limitations may result in:

• Immediate termination of all current and future access rights

• Legal action for breach of license terms

• Monetary damages for unauthorized use

• Permanent ban from all company programs and services

7. NO REPLAY AND RECORDING POLICY

7.1 No Replay Policy

No Recordings Provided: In alignment with our No Refund Policy, Impctrs Management Group does not provide:

• Recordings of live sessions or presentations, unless otherwise stated

• Audio or video replays of any program content

• Transcriptions or written summaries of verbal presentations

• Make-up sessions for missed content

• Individual review sessions or consultations

7.2 Live Participation Requirement

Real-Time Engagement:

• All content is delivered live and designed for real-time interaction

• Participant questions and discussions are integral to the learning experience

• Group dynamics and peer learning cannot be replicated in recordings

• Immediate feedback and clarification opportunities are available only during live sessions

7.3 Recording Restrictions

Participant Recording Prohibited: Participants are strictly prohibited from:

• Recording sessions in any audio or video format

• Taking screenshots or photos of presentation materials

• Using recording devices or software during sessions

• Sharing or broadcasting session content through any medium

• Creating unauthorized transcriptions or summaries for distribution

7.4 Enforcement and Consequences

Violation Consequences: Unauthorized recording or sharing may result in:

• Immediate removal from the program without refund

• Legal action for intellectual property infringement

• Permanent ban from all future programs

• Damages and attorney fees as permitted by law

8. MEDIA WAIVER AND LIKENESS RIGHTS

8.1 Grant of Rights

Comprehensive Media Release: By participating in any training program, you grant Impctrs Management Group the unlimited right to:

• Capture your image, voice, and likeness in any medium

• Record your participation in photographs, videos, and audio recordings

• Use your name, biographical information, and testimonials

• Include your company affiliation and professional title (with permission)

8.2 Permitted Uses

Business and Marketing Purposes: We may use captured media for:

• Promotional and marketing materials

• Website content and social media posts

• Advertising and publicity campaigns

• Educational and training materials for future programs

• Case studies and success story documentation

• Professional portfolio and credential demonstrations

8.3 Commercial Rights

Unlimited Commercial Use:

• No additional compensation required for media use

• Rights granted in perpetuity without expiration

• Worldwide usage rights across all media and platforms

• Right to modify, edit, and enhance captured content

• Permission to sublicense content to business partners and affiliates

8.4 Opt-Out Procedures

Alternative Arrangements: Participants who do not consent to media capture must:

• Notify us in writing at least 5 business days before program start

• Sign a separate no-media participation agreement

• Accept potential limitations on certain program activities

• Understand that some interactive elements may be restricted

8.5 Social Media and Public Sharing

Participant Sharing Guidelines: While you may share your program participation on social media:

• You may not share proprietary content or materials

• Professional photos and general program information are acceptable

• Tagging and mentioning our company is encouraged

• Respect the privacy and confidentiality of other participants

9. CONFIDENTIALITY AND NON-DISCLOSURE

9.1 Confidential Information

Protected Information Includes:

• Proprietary training methodologies and frameworks

• Participant personal and business information

• Company trade secrets and business strategies

• Instructor techniques and specialized knowledge

• Program development and future offerings

• Financial information and business metrics

9.2 Participant Obligations

Confidentiality Requirements: Participants agree to:

• Maintain strict confidentiality of all proprietary information

• Protect personal information shared by other participants

• Use confidential information solely for program participation

• Return or destroy confidential materials upon program completion

9.3 Non-Disclosure Period

Duration of Obligations: Confidentiality obligations remain in effect:

• During the program period

• For 5 years following program completion

• Indefinitely for trade secrets and proprietary methodologies

• Until information becomes publicly available through other sources

9.4 Remedies for Breach

Legal Consequences: Breach of confidentiality may result in:

• Immediate program termination without refund

• Injunctive relief and cease-and-desist orders

• Monetary damages and lost profits

• Attorney fees and legal costs

• Criminal prosecution where applicable

10. SCHEDULING AND PROGRAM CHANGES

10.1 Schedule Modifications

Company Rights: We reserve the right to modify:

• Program dates, times, and duration

• Session schedules and break periods

• Instructor assignments and guest speakers

• Program location or delivery format (in-person vs. virtual)

• Content sequence and module organization

10.2 Participant Notification

Change Communication: Significant changes will be communicated through:

• Email notification to registered participants

• Updates on participant portal or learning management system

• Phone calls for urgent or last-minute changes

• Posted notices on company website and social media

Notification Timeline:

• Major changes: At least 7 days advance notice

• Minor adjustments: At least 24 hours notice

• Emergency changes: As soon as reasonably possible

• Weather or force majeure: Immediate notification

10.3 Participant Options for Major Changes

Transfer and Credit Options: For significant schedule changes, participants may:

• Transfer to alternative program dates at no additional cost

• Receive credit toward future programs within 12 months

• Accept modified schedule with potential compensation

• Request consideration under our limited exception policy

10.4 Force Majeure Events

Uncontrollable Circumstances: Programs may be cancelled or postponed due to:

• Natural disasters and severe weather conditions

• Government restrictions and public health emergencies

• Transportation strikes or infrastructure failures

• Venue emergencies or facility unavailability

• Instructor illness or family emergencies

11. HEALTH, SAFETY, AND ACCESSIBILITY

11.1 Health and Safety Requirements

• Comply with all health and safety protocols

• Disclose any medical conditions that may affect participation

• Follow venue safety rules and emergency procedures

• Report any safety concerns or incidents immediately

Company Obligations:

• Provide safe learning environments and facilities

• Maintain appropriate insurance coverage

• Follow applicable health and safety regulations

• Provide emergency contact information and procedures

11.2 Accessibility Accommodations

Reasonable Accommodations: We are committed to providing equal access and will provide reasonable accommodations for participants with disabilities, including:

• Assistive technology and equipment

• Modified seating and workspace arrangements

• Extended time for assignments and assessments

• Alternative format materials and resources

Accommodation Requests:

• Submit requests at least 14 days before program start

• Provide documentation of accommodation needs

• Work with our team to identify appropriate solutions

• Understand that some accommodations may require additional time to arrange

11.3 Medical and Emergency Procedures

Emergency Protocols:

• First aid and emergency medical procedures

• Emergency contact information and notification procedures

• Evacuation plans and safety procedures

• Medical emergency response and professional care coordination

11.4 Travel and Venue Safety

Participant Safety Responsibilities: For programs requiring travel:

• Secure appropriate travel and health insurance

• Research destination safety and security conditions

• Follow all travel advisories and restrictions

• Maintain emergency contact information with designated contacts

12. CERTIFICATION AND CONTINUING EDUCATION

12.1 Completion Requirements

Certificate Eligibility: To receive program completion certification:

• Attend all required sessions and activities

• Complete all assignments and assessments satisfactorily

• Meet minimum participation and engagement standards

• Comply with all program requirements and policies

12.2 Certification Standards

Certificate Information: Completion certificates include:

• Participant name and program title

• Program completion date and duration

• Continuing education unit (CEU) credits where applicable

• Digital verification codes for authenticity

• Company signature and official seal

12.3 Continuing Education Credits

Professional Development:

• CEU credits available for qualifying programs

• Professional association pre-approval when applicable

• Documentation provided for employer reimbursement

• Transcript services available for additional fees

12.4 Recertification and Advanced Programs

Ongoing Development:

• Advanced program pathways for continued learning

• Recertification requirements and timelines

• Alumni program access and benefits

• Continuing education discounts and priority registration

13. LIMITATION OF LIABILITY AND DISCLAIMERS

13.1 Educational Services Disclaimer

"As Is" Provision: All training programs and materials are provided "as is" without warranties of any kind, including:

• Fitness for particular purpose or career advancement

• Accuracy or completeness of information

• Achievement of specific learning outcomes or results

• Career improvement or professional advancement

• Financial return on investment or earning potential

13.2 Limitation of Liability

Damage Limitations: Our total liability for any claims arising from training programs shall not exceed:

• The amount paid by participant for the specific program

• Direct damages only (no consequential or indirect damages)

• No liability for lost profits, opportunities, or business

• No responsibility for participant's implementation of concepts

13.3 Professional Application Disclaimer

Implementation Responsibility:

• Participants are solely responsible for applying learned concepts

• Company does not guarantee business success or financial results

• Professional advice should be sought for specific business applications

• Results vary based on individual effort and market conditions

13.4 Third-Party Content and Services

External Provider Limitations:

• No liability for third-party content accuracy or availability

• Guest speakers and external instructors represent their own views

• Third-party tools and software subject to separate terms

• No endorsement of third-party products or services

14. INDEMNIFICATION AND HOLD HARMLESS

14.1 Participant Indemnification

Protection of Company: Participants agree to indemnify and hold harmless Impctrs Management Group from all claims arising from:

• Participant's use or misuse of training materials

• Implementation of concepts in participant's business

• Violation of intellectual property rights

• Breach of confidentiality or non-disclosure obligations

• Negligent or intentional misconduct during programs

14.2 Scope of Indemnification

Covered Damages: Indemnification includes:

• Legal fees and attorney costs

• Court costs and litigation expenses

• Settlement amounts and judgments

• Regulatory fines and penalties

• Consequential and indirect damages

14.3 Defense Obligations

Legal Defense Requirements:

• Company may select counsel for defense of claims

• Participant must cooperate fully in defense efforts

• No settlement without company consent

• Participant responsible for costs regardless of claim outcome

15. DISPUTE RESOLUTION AND GOVERNING LAW

15.1 Governing Law

This Policy shall be governed by the laws of [Your State] without regard to conflict of law principles.

15.2 Mandatory Arbitration

Binding Arbitration Requirement: All disputes arising from training programs must be resolved through binding arbitration rather than court proceedings, except for:

• Intellectual property disputes

• Requests for injunctive relief

• Small claims court matters within jurisdiction

15.3 Arbitration Procedures

Process Requirements:

• American Arbitration Association (AAA) Commercial Rules

• Single arbitrator selected according to AAA procedures

• Arbitration location: Kissimmee, Florida

• Discovery limitations and expedited procedures

• Final and binding arbitration award

15.4 Class Action Waiver

Individual Claims Only: All claims must be brought individually and not as part of class action lawsuits or class-wide arbitrations.

16. GENERAL PROVISIONS

16.1 Entire Agreement

This Policy, together with our Terms and Conditions and other referenced policies, constitutes the complete agreement regarding training programs.

16.2 Modifications

We reserve the right to modify this Policy at any time. Changes will be communicated to active participants and posted on our website.

16.3 Severability

If any provision is found unenforceable, the remainder of this Policy remains in full effect.

16.4 Assignment

Participants may not assign their rights under this Policy. Company may assign this agreement to affiliates or successors.

16.5 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other rights.

17. CONTACT INFORMATION

17.1 General Inquiries

Training Administration:

Impctrs Management Group

[830 N John Young Parkway

Kissimmee, Florida 34741

Email: [email protected]

Phone: (888) 429-5094

17.2 Legal and Policy Questions

Legal Department:

Email: [email protected]

Phone: (888) 429-5094

17.3 Accessibility and Accommodations

Accessibility Coordinator:

Email: [email protected]

Phone: (888) 429-5094

17.4 Emergency Contact

24-Hour Emergency Line:

Phone: (888) 429-5094

(For urgent matters during program periods only)

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PARTICIPANT ACKNOWLEDGMENT

BY REGISTERING FOR OR PARTICIPATING IN ANY TRAINING PROGRAM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS TRAINING AND DEVELOPMENT POLICY IN ITS ENTIRETY.

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© 2025 Impctrs Management Group. All rights reserved.

This Training and Development Policy is effective as of January 01, 2026and was last updated on June 09, 2025.

Document Version: 1.0

Legal Review Date: January 01, 2026

Next Scheduled Review: January 01, 2026 - typically 12 months from the effective date